The Netherlands has been working for years to pass laws allowing for the legal operation of internet casinos and sportsbooks in the country. According to analysts, however, the Dutch internet gambling sector has already grown considerably and is about to explode. There are legitimate worries about problem gambling arising from such a large industry, which is to be expected. These concerns seem to have been justified after all.

Self-exclusion system Centraal Register Uitsluiting Kansspelen (Cruks) has registered more than 20,000 persons in the Netherlands, according to the country’s gambling authority, de Kansspelautoriteit (KSA).

Last year, Cruks officially launched in conjunction with the country’s legalized online gaming market. As part of the country’s new gambling legislation, registered online and retail gaming establishments must conduct a Cruks check on all new customers. Cruks has been consulted over 148 million times as of the end of July, according to the regulator.

“This law also tightens the requirements in the field of addiction prevention. Slot machine arcades, Holland Casino branches, and online gambling providers should consult CRUKS before allowing a player to gamble. If someone is on the registry, access will be denied.”

de Kansspelautoriteit (KSA)

Gambling may only be provided to players who have a valid PKI certificate, as the KSA reminded operators of earlier this month. It’s impossible to know whether a player has signed up for Cruks without a PKI certificate.

How It Works

For a minimum of six months, customers may decide to voluntarily steer clear from engaging in any online gaming activities. This also applies to land-based casinos owned and operated by Holland Casino as well as retail slot machine arcades.

In addition, players may be added to the list against their will if a partner, family member, or gaming supplier makes the request. Before a player can be joined to Cruks through this approach, the application must first be given the green light by the KSA.

Concerns About Loopholes

There have been several complaints from players who have self-excluded through Cruks yet are still able to enter slot halls in recent months, according to recent statements from the KSA. Others said their registration with Cruks was disregarded, while others were allowed to enter the locations without issue. Of course, these infractions are quite severe.

René Jansen, the chairman of the KSA, has previously slammed operators for not doing more to ensure the safety of the public. Following reports that self-excluded persons were able to enter slot machine arcades, the KSA launched an inquiry in June. These will likely help with tightening the regulations and closing any loopholes.